Amazon Employees Speak Out About Workplace Conditions | NBC Nightly News

SAYING THE COMPANY PRIORITIZES SPEED OVER WORKER SAFETY. SPEED OVER WORKER SAFETY. BUSINESS CORRESPONDENT HAS MORE. BUSINESS CORRESPONDENT HAS MORE. >> Reporter: INSIDE THIS >> Reporter: INSIDE THIS FULFILLMENT CENTER OUTSIDE FULFILLMENT CENTER OUTSIDE DALLAS THE FOCUS IS AMAZON’S DALLAS THE FOCUS IS AMAZON’S SIGNATURE SPEED, EFFICIENCY AND SIGNATURE SPEED, EFFICIENCY AND CUSTOMER SATISFACTION. CUSTOMER SATISFACTION. AMAZON EMPLOYEE SAYS AMAZON’S AMAZON EMPLOYEE SAYS AMAZON’S WORK DEMANDS ARE RUINING HER WORK DEMANDS ARE RUINING HER LIFE. LIFE. >> IT’S BEEN THE ULTIMATE >> IT’S BEEN THE ULTIMATE NIGHTMARE. NIGHTMARE. >> Reporter: ALLEN SAYS SHE >> Reporter: ALLEN SAYS SHE PROCESSED AN AVERAGE OF 600 PROCESSED AN AVERAGE OF 600 ITEMS AN HOUR ON THE JOB HERE AT ITEMS AN HOUR ON THE JOB HERE AT A BROKEN WORK STATION THAT A BROKEN WORK STATION THAT INJURED HER BACK. INJURED HER BACK. >> IT FELT LIKE SOMEBODY STABBED >> IT FELT LIKE SOMEBODY STABBED ME IN THE BACK AND DRUG A KNIFE ME IN THE BACK AND DRUG A KNIFE ALL THE WAY DOWN. ALL THE WAY DOWN. >> Reporter: SHE SHOWED US >> Reporter: SHE SHOWED US DOCUMENTS AND CLAIMS AMAZON DOCUMENTS AND CLAIMS AMAZON ATTEMPTED TO MINIMIZE HER INJURY ATTEMPTED TO MINIMIZE HER INJURY BY NOT SENDING HER TO A DOCTOR BY NOT SENDING HER TO A DOCTOR FOR WEEKS AND NOT PAYING HER FOR WEEKS AND NOT PAYING HER DURING THE DISPUTE OVER HER DURING THE DISPUTE OVER HER CLAIM.

CLAIM. NOW SHE IS HOMELESS, SLEEPING IN NOW SHE IS HOMELESS, SLEEPING IN HER CAR, OFTEN IN THE AMAZON HER CAR, OFTEN IN THE AMAZON PARKING LOT. PARKING LOT. >> YOU ARE SLEEPING RIGHT IN >> YOU ARE SLEEPING RIGHT IN HERE. HERE. >> Reporter: ALLEN IS NOT ALONE. >> Reporter: ALLEN IS NOT ALONE. THIS YEAR AMAZON WHICH HAS OVER THIS YEAR AMAZON WHICH HAS OVER 175 FULFILLMENT CENTERS AROUND 175 FULFILLMENT CENTERS AROUND THE WORLD AND MORE THAN HALF A THE WORLD AND MORE THAN HALF A MILLION EMPLOYEES WAS RANKED ONE MILLION EMPLOYEES WAS RANKED ONE OF THE 12 WORST COMPANIES TO OF THE 12 WORST COMPANIES TO WORK FOR BY THE NATIONAL CENTER WORK FOR BY THE NATIONAL CENTER FOR OCCUPATIONAL SAFETY AND FOR OCCUPATIONAL SAFETY AND HEALTH, A NONPROFIT THAT HEALTH, A NONPROFIT THAT ADVOCATES FOR WORKER HEALTH AND ADVOCATES FOR WORKER HEALTH AND SAFETY. SAFETY. AS THE LARGEST ONLINE RETAILER AS THE LARGEST ONLINE RETAILER FOR AMERICANS THE RECORD IS FOR AMERICANS THE RECORD IS DIFFICULT TO COMPARE TO OTHER DIFFICULT TO COMPARE TO OTHER MAJOR BRANDS.

MAJOR BRANDS. THIS SUMMER PEOPLE PROTESTED THIS SUMMER PEOPLE PROTESTED AGAINST AMAZON WORKER CONDITIONS AGAINST AMAZON WORKER CONDITIONS AND WAGES IN NEW JERSEY AND AND WAGES IN NEW JERSEY AND SPAIN. SPAIN. IN MINNESOTA THREE CURRENT AND IN MINNESOTA THREE CURRENT AND FORMER AMAZON EMPLOYEES SPOKE FORMER AMAZON EMPLOYEES SPOKE OUT TO NBC NEWS ALLEGING OUT TO NBC NEWS ALLEGING INJURIES ON THE JOB. INJURIES ON THE JOB. ALLEN SAYS AMAZON OFFERED TO PAY ALLEN SAYS AMAZON OFFERED TO PAY HER $3,500 IF SHE AGREED NOT TO HER $3,500 IF SHE AGREED NOT TO DISCUSS HER EXPERIENCE AND TO DISCUSS HER EXPERIENCE AND TO ABSOLVE THE COMPANY OF ANY ABSOLVE THE COMPANY OF ANY RESPONSIBILITY. RESPONSIBILITY. >> IT’S NOT WORTH ME GIVING UP >> IT’S NOT WORTH ME GIVING UP MY FIRST AMENDMENT RIGHT TO MY FIRST AMENDMENT RIGHT TO SPEAK ABOUT WHAT HAS HAPPENED TO SPEAK ABOUT WHAT HAS HAPPENED TO ME AT AMAZON.

ME AT AMAZON. >> Reporter: SHE IS ONE OF ABOUT >> Reporter: SHE IS ONE OF ABOUT 2,500 EMPLOYEES THAT WORK AT 2,500 EMPLOYEES THAT WORK AT THIS FULFILLMENT CENTER. THIS FULFILLMENT CENTER. WHEN WE PUT THE ALLEGATIONS TO WHEN WE PUT THE ALLEGATIONS TO AMAZON THEY OPENED THE DOORS SO AMAZON THEY OPENED THE DOORS SO WE CAN HAVE A LOOK. WE CAN HAVE A LOOK. THE STAFF ESCORTED US THROUGH THE STAFF ESCORTED US THROUGH THE FACILITY AND CALLS ALLEN’S THE FACILITY AND CALLS ALLEN’S SITUATION UNFORTUNATE AND SITUATION UNFORTUNATE AND OFFERED HER MEDICAL TREATMENT OFFERED HER MEDICAL TREATMENT AND SPENDING MONEY ALONG WITH A AND SPENDING MONEY ALONG WITH A NEW LESS PHYSICALLY DEMANDING NEW LESS PHYSICALLY DEMANDING JOB. JOB. >> THE WORK STATION DID HAVE A >> THE WORK STATION DID HAVE A COMPONENT MISSING. COMPONENT MISSING. WHEN SHE REPORTED IT WE FIXED WHEN SHE REPORTED IT WE FIXED IT.

IT. >> Reporter: DAVE CLARK OVERSEES >> Reporter: DAVE CLARK OVERSEES FULFILLMENT CENTER OPERATIONS FULFILLMENT CENTER OPERATIONS WORLDWIDE. WORLDWIDE. >> WE HAVE HUNDREDS OF THOUSANDS >> WE HAVE HUNDREDS OF THOUSANDS OF EMPLOYEES WORKING TENS OF OF EMPLOYEES WORKING TENS OF MILLIONS OF HOURS EVERY YEAR MILLIONS OF HOURS EVERY YEAR ACROSS THE NETWORK AND THE ACROSS THE NETWORK AND THE OVERWHELMING MAJORITY ARE SAFE OVERWHELMING MAJORITY ARE SAFE HOURS WHERE PEOPLE DO GREAT WORK HOURS WHERE PEOPLE DO GREAT WORK FOR CUSTOMERS AND GO HOME FOR CUSTOMERS AND GO HOME SAFELY.

SAFELY. >> Reporter: BUT THE FORMER HEAD >> Reporter: BUT THE FORMER HEAD OF THE OCCUPATIONAL SAFETY AND OF THE OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION OR OSHA HEALTH ADMINISTRATION OR OSHA STRONGLY DISAGREES. STRONGLY DISAGREES. DR. DAVID MICHAELS ISSUED THIS DR. DAVID MICHAELS ISSUED THIS WARNING LETTER CRITICAL OF THE WARNING LETTER CRITICAL OF THE IN HOUSE SERVICE PROVIDING IN HOUSE SERVICE PROVIDING MEDICAL CARE AT FULFILLMENT MEDICAL CARE AT FULFILLMENT CENTERS. CENTERS. LETTERS LIKE THESE ARE RARE AND LETTERS LIKE THESE ARE RARE AND OTHER COMPANIES HAVE RECEIVED OTHER COMPANIES HAVE RECEIVED THEM. THEM. >> WE ISSUED A LETTER OF WARNING >> WE ISSUED A LETTER OF WARNING TO AMAZON BECAUSE THEY REALLY TO AMAZON BECAUSE THEY REALLY MADE TERRIBLE MISTAKES AND MADE TERRIBLE MISTAKES AND PEOPLE WERE SERIOUSLY HURT AND PEOPLE WERE SERIOUSLY HURT AND TREATED VERY POORLY.

TREATED VERY POORLY. >> Reporter: AMAZON RESPONDED >> Reporter: AMAZON RESPONDED SAYING IT DISAGREES WITH OSHA’S SAYING IT DISAGREES WITH OSHA’S CONCLUSIONS AND RECOMMENDED CONCLUSIONS AND RECOMMENDED CHANGES. CHANGES. ALLEN SAYS SHE HAS NOT ACCEPTED ALLEN SAYS SHE HAS NOT ACCEPTED A NEW POSITION BECAUSE HER BACK A NEW POSITION BECAUSE HER BACK INJURY KEEPS HER OFF THE JOB ON INJURY KEEPS HER OFF THE JOB ON DOCTOR’S ORDERS. DOCTOR’S ORDERS. AMAZON CONTINUES TO PROVIDE HER AMAZON CONTINUES TO PROVIDE HER WITH MEDICAL TREATMENT. WITH MEDICAL TREATMENT. SHE NOW RAISES MONEY TO PAY FOR SHE NOW RAISES MONEY TO PAY FOR AN OCCASIONAL NIGHT AT A MOTEL.

AN OCCASIONAL NIGHT AT A MOTEL. >> WHAT SHOULD A CUSTOMER KNOW >> WHAT SHOULD A CUSTOMER KNOW WHEN THEY’RE CLICKING TO BUY WHEN THEY’RE CLICKING TO BUY SOMETHING TO HAVE IT DELIVERED SOMETHING TO HAVE IT DELIVERED TO THEIR HOME? TO THEIR HOME? >> THEY SHOULD KNOW THAT THAT’S >> THEY SHOULD KNOW THAT THAT’S OUR BLOOD, SWEAT AND TEARS OUR BLOOD, SWEAT AND TEARS THAT’S GOING INTO THAT. THAT’S GOING INTO THAT. THAT’S MY BACK.

THAT’S MY BACK. THAT’S SOMEBODY ELSE’S ARM..

You May Also Like